FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Right now, we only ship domestically. (US)
How long does shipping take?
Orders will be shipped within three business days.
How do I track my order?
You will receive a tracking number when your shipping label has been created.
Can I pick up my order?
We do offer local pickup. If you are a local pickup, you have seven calendar days after you receive a pick up e-mail to pick up your order. If you do not pick up your order within seven calendar days, you will be sent an e-mail with shipping charges. If you do not reply to the e-mail or pay shipping charges after two days, your order will be cancelled.
What if an item arrives damaged?
If an item has been damaged upon shipment, please email rusticoak1111@gmail.com within 48 hours of receiving the item from Rustic Oak with the following information.
Without this info you are not eligible for a replacement.
- Send an email to rusticoak1111@gmail.com with your order number.
- Please attach a photo of the damaged item, label on box AND CONDITION OF PACKAGING.
- We are happy to replace the item if in stock, exchange for item of equal value or refund for item amount.
Returns
How do I return an item?
Items cannot be returned unless they are unworn with tags.
How long does it take to process my return?
Returns will be processed withing 7-10 business days.
Can I exchange for a different item?
We do not offer exchanges, but you are welcome to return the item and place a new order.